Anmeldelser af Clicktrip. (Rejsebureau) i Værløse (Hovedstaden).

Clicktrip

66 Anmeldelser

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Information om Clicktrip, Rejsebureau i Værløse (Hovedstaden)

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Anmeldelser af Clicktrip

Я. К.

I want to thank Clicktrip and especially their outstanding support department. My best recommendations! My family had to look for new accommodation because the apartment on Airbnb did not fit the description, and we refused to live there. Unfortunately, there were no replacement options, so we had to look again. We did not want to go back to Airbnb. I had not used Clicktrip before, but they won me over. I was worried about making a reservation without clarification. I contacted the support department and got the lightning-fast help I needed. Thanks to it, my family was soon in reasonable accommodations that suited us 100%. (Oversat) Jeg vil gerne takke Clicktrip og især deres fremragende supportafdeling. Mine bedste anbefalinger! Min familie måtte lede efter ny bolig, fordi lejligheden på Airbnb ikke passede til beskrivelsen, og vi nægtede at bo der. Desværre var der ingen udskiftningsmuligheder, så vi måtte kigge igen. Vi ønskede ikke at gå tilbage til Airbnb. Jeg havde ikke brugt Clicktrip før, men de vandt mig. Jeg var bekymret for at foretage en reservation uden afklaring. Jeg kontaktede supportafdelingen og fik den lynhurtige hjælp, jeg havde brug for. Takket være det var min familie snart i rimelige boliger, der passede os 100 %.

S. F.

Simply fantastic. I booked a hotel in Berlin using clicktrip, and i had absolutely no problem while booking. Unfortunately i was forced to cancel my trip due to a positive test to Covid-19 the day before, result that I wasn't even able to prove to the customer service because I didn't have the necessary documents. Even if I knew any kind of total refund was not included in the hotel conditions, the customer service tried the same to get a partial refund for me and they even managed to do it, with a 25% refund. One of the best customer service I've ever experienced. Thanks a lot!! (I'm italian) (Oversat) Simpelthen fantastisk. Jeg reserverede et hotel i Berlin ved hjælp af clicktrip, og jeg havde absolut ingen problemer under reservationen. Desværre var jeg tvunget til at aflyse min rejse på grund af en positiv test på Covid-19 dagen før, resultat som jeg ikke engang var i stand til at bevise overfor kundeservice, fordi jeg ikke havde de nødvendige dokumenter. Selvom jeg vidste, at nogen form for samlet refusion ikke var inkluderet i hotelbetingelserne, prøvede kundeservice det samme for at få en delvis refusion for mig, og det lykkedes endda at gøre det med en refusion på 25%. En af de bedste kundeservice, jeg nogensinde har oplevet. Mange tak!! (Jeg er italiensk)

P. R.

I am very amazed at the quality of service that was provided by ClickTrip. From booking the hotel to communicating with their customer service about our situation, it all was taken care of by ClickTrip. We booked a non refundable hotel in Milan, but our flight got cancelled and we couldn’t make it to the hotel that day. So we contacted the ClickTrip customer service and told them about our situation. They went above and beyond to negotiate with the hotel to get us a refund. I really appreciate the effort their employees put in and I 100% recommend anyone to use their service next time booking anything. Thanks ClickTrip! (Oversat) Jeg er meget overrasket over kvaliteten af den service, der blev leveret af ClickTrip. Fra booking af hotellet til at kommunikere med deres kundeservice om vores situation, blev det hele taget hånd om af ClickTrip. Vi reserverede et ikke-refunderbart hotel i Milano, men vores fly blev aflyst, og vi kunne ikke komme til hotellet den dag. Så vi kontaktede ClickTrip kundeservice og fortalte dem om vores situation. De gik ud over at forhandle med hotellet for at få os en refusion. Jeg sætter virkelig pris på den indsats, deres medarbejdere yder, og jeg anbefaler 100 % alle at bruge deres service næste gang, der bestiller noget. Tak ClickTrip!

j. p.

I had excellent customer service. Better than I have ever had anywhere. I had to cancel my hotel reservation due to covid 2 days before the check in date and the click trip helpdesk was veryy helpful. They helped me get the full refund back. Never seen such an amazing service. I was pleasantly surprised and I 100% recommend them. (Oversat) Jeg havde fremragende kundeservice. Bedre end jeg nogensinde har haft nogen steder. Jeg var nødt til at annullere min hotelreservation på grund af covid 2 dage før indtjekningsdatoen, og click trip helpdesk var meget hjælpsom. De hjalp mig med at få den fulde refusion tilbage. Aldrig set sådan en fantastisk service. Jeg blev positivt overrasket, og jeg anbefaler dem 100 %.

J. M.

Excellent customer service! We booked a room in Verona, Italy for a few days. When our flights were cancelled and re-scheduled Clicktrip customer service was very helpful in rescheduling our hotel stay for us. They really helped alleviate the stress of our cancelled flights and allowed our vacation to be a great memory. (Oversat) Fremragende kundeservice! Vi reserverede et værelse i Verona, Italien i et par dage. Da vores fly blev aflyst og omplanlagt var Clicktrip kundeservice meget hjælpsom med at omlægge vores hotelophold for os. De hjalp virkelig med at lindre stresset af vores aflyste flyvninger og tillod vores ferie at være et godt minde.

D. R.

Unfortunately, the day before our trip, my husband injured his back requiring us to cancel our vacation. I knew the refund date had expired, but thought perhaps we could try and request a partial refund based on medical reasons. I contacted a representative from Clicktrip very easily and they worked diligently to pass along my husband‘s medical notes from his physician to the hotel personnel. They emailed me often to keep me in the loop. A full refund was ultimately granted which I am extremely grateful for. Clicktrip has been professional, efficient and compassionate with the handling of my situation, allowing me to focus my attention on my husband and his medical needs. Your caring way has not gone unnoticed. I will certainly not hesitate to recommend and utilize Clicktrip in the future. (Oversat) Desværre, dagen før vores tur, sårede min mand sin ryg, hvilket krævede, at vi aflyste vores ferie. Jeg vidste, at tilbagebetalingsdatoen var udløbet, men tænkte, at vi måske kunne prøve at anmode om en delvis refusion baseret på medicinske årsager. Jeg kontaktede en repræsentant fra Clicktrip meget nemt, og de arbejdede flittigt for at videregive min mands lægenotater fra hans læge til hotellets personale. De mailede mig ofte for at holde mig opdateret. En fuld refusion blev i sidste ende givet, hvilket jeg er meget taknemmelig for. Clicktrip har været professionel, effektiv og medfølende med håndteringen af min situation, hvilket har givet mig mulighed for at fokusere min opmærksomhed på min mand og hans medicinske behov. Din omsorgsfulde måde er ikke gået ubemærket hen. Jeg vil bestemt ikke tøve med at anbefale og bruge Clicktrip i fremtiden.

B. B.

Clicktrip, does not have affiliation to its hotel partners. While the hotel miss advertised the information as to where I was to stay, Clicktrip worked with me to resolve the issue. They worked to resolve, and when needed, had a supervisor get involved. They were not afraid to put the customer first when it mattered most and I will work with the again in the future. Thank you for caring Clicktrip. (Oversat) Clicktrip, har ikke tilknytning til sine hotelpartnere. Mens hotelfrøkenen annoncerede oplysningerne om, hvor jeg skulle bo, arbejdede Clicktrip sammen med mig for at løse problemet. De arbejdede på at løse problemet, og efter behov fik en supervisor involveret. De var ikke bange for at sætte kunden først, når det betød allermest, og jeg vil arbejde med dem igen i fremtiden. Tak for omsorgen Clicktrip.

M. G.

Booked 2 hotel for a trip with a good price per night. Some problem forced us to cancel our trip. The cancellation was easy and the clicktrip support was very nice. (Oversat) Bookede 2 hotel til en tur med en god pris per nat. Nogle problemer tvang os til at aflyse vores tur. Annulleringen var let, og clicktrip-supporten var meget god.

R. D.

Clicktrip was the absolute best to deal with. Not only were they the lowest priced, they also have the best customer service. We had an issue with our hotel so I called the number and selected the option to speak to a customer service representative and got Dustin. Dustin went above and beyond and rectified the situation even though it wasn't even Clicktrip's responsibility in the first place. I will definitely do business with Clicktrip again and Dustin should write an instruction manual on how to be an awesome customer service representative because he really is that good. Thank you, Dustin for saving my vacation! (Oversat) Clicktrip var det absolut bedste at have med at gøre. Ikke alene var de de billigste, de har også den bedste kundeservice. Vi havde et problem med vores hotel, så jeg ringede til nummeret og valgte muligheden for at tale med en kundeservicerepræsentant og fik Dustin. Dustin gik ud over det og rettede op på situationen, selvom det ikke engang var Clicktrips ansvar i første omgang. Jeg vil helt sikkert gøre forretninger med Clicktrip igen, og Dustin burde skrive en instruktionsmanual om, hvordan man er en fantastisk kundeservicerepræsentant, fordi han virkelig er så god. Tak, Dustin for at redde min ferie!

L. L.

Great customer service. I booked hotel through Clicktrip. By some mistake, the hotel did not honor the booking. Clicktrip helped me to book a better hotel and covered the difference in price. Customer service was patient and responsive. (Oversat) Fantastisk kundeservice. Jeg reserverede hotel gennem Clicktrip. Ved en fejltagelse overholdt hotellet ikke reservationen. Clicktrip hjalp mig med at reservere et bedre hotel og dækkede prisforskellen. Kundeservice var tålmodig og lydhør.

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